The Lawyers Help Desk
When Miles & Stockbridge P.C., a law firm with approximately 200 lawyers practicing in nine offices in the mid-Atlantic region, decided to outsource help desk support for its legal staff, responsiveness and open communication emerged as the two main ingredients for success. Like most firms, Miles & Stockbridge legal professionals place their clients’ needs above their own. The firm chose The Lawyers Help Desk as its outsourced support provider because of its intimate understanding of the customer-focused culture of a law firm.
View case study | Download PDF copy of this case study
Serving more than 11,000 attorneys and law professors who practice and teach immigration law, the American Immigration Lawyers Association (AILA) provides and manages a host of online resources related to continuing legal education, legal research, professional services, and expertise through its 36 chapters and more than 50 national committees. When AILA sought a help desk partner to support its Web-based AILALink immigration law library, the association turned to The Lawyers Help Desk.
The Lawyers Help Desk provides 24x7x365 legal IT service desk and legal IT support for law firms/layers including proactive maintenance/ monitoring, and legal IT outsource services to companies nationwide. TLHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.