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Case Studies

Miles & Stockbridge

When Miles & Stockbridge P.C., a law firm with approximately 200 lawyers practicing in nine offices in the mid-Atlantic region, decided to outsource help desk support for its legal staff, responsiveness and open communication emerged as the two main ingredients for success. Like most firms, Miles & Stockbridge legal professionals place their clients’ needs above their own. The firm chose The Lawyers Help Desk as its outsourced support provider because of its intimate understanding of the customer-focused culture of a law firm.

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American Immigration Lawyers Association

Serving more than 11,000 attorneys and law professors who practice and teach immigration law, the American Immigration Lawyers Association (AILA) provides and manages a host of online resources related to continuing legal education, legal research, professional services, and expertise through its 36 chapters and more than 50 national committees. When AILA sought a help desk partner to support its Web-based AILALink immigration law library, the association turned to The Lawyers Help Desk.

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The Lawyers Help Desk
Baltimore Address: 6400 Ridge Road, Suite 11
Eldersburg, MD 21784
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The Lawyers Help Desk provides 24x7x365 legal IT service desk and legal IT support for law firms/layers including proactive maintenance/ monitoring, and legal IT outsource services to companies nationwide. TLHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.